Alula On Call: your live support service
Call or text 1-888-MYALULA (1-888-692-5852) between 8am-8pm EST for shopping assistance. Always free and always 100% human support to help you:
- Plan for what you might need ahead of treatment
- Get the right products for your symptoms
- Find the perfect gift for a loved one
Disclaimer: Alula is not a medical care provider and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Before taking any actions concerning your body and well-being, such as using products included on our website, please consult with a healthcare professional on what is best for you.
Returns + Refunds
What is your return and refund policy?
We offer a 30 day return policy on most items unless otherwise noted on the individual product page. If you would like to return your order, please go to myalula.returnly.com, enter your order # and shipping zip code, and follow the prompts to complete your return. Once completed, you will receive a shipping label to ship the item(s) back in new, unused condition with the original packaging.
Please note that shipping costs are not eligible for a refund.
What is your exchange policy?
If you would like to exchange your order, please go to myalula.returnly.com, enter your order # and shipping zip code, and follow the prompts to complete your exchange. Once completed, you will receive a shipping label to ship the item(s) back in new, unused condition with the original packaging. You will then receive a confirmation email for your new item!
Please note that shipping costs are not eligible for a refund.